Home
|
|
Privacy Policy

Privacy Policy

Privacy Policy
Last updated: January 2026

Our Commitment to Privacy
We are committed to protecting your privacy and complying with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how Auctionworks Australia Pty Ltd trading as AuctionWORKS collects, uses, stores, and discloses personal information.
Auction Data Storage and Use
AuctionWORKS collects and stores certain information in connection with auctions we conduct, including but not limited to bidder registration forms, auction records, bidding data, and other information reasonably required to administer an auction (“Auction Data”). 

All Auction Data is stored securely and retained for up to seven (7) years, in accordance with our operational, legal, and regulatory obligations. 

AuctionWORKS does not sell, rent, or distribute personal information to unrelated third parties.

Where an individual has registered to bid on a property, access to that bidder’s personal information is limited to AuctionWORKS and the real estate agency that held the listing at the time of the auction. That information is provided solely for purposes directly related to the auction and any post-auction requirements.

AuctionWORKS does not collect, store, or retain bank account details, credit card information, or other personal financial information as part of the auction process.

All Auction Data is handled in accordance with this Privacy Policy and applicable Australian privacy laws, and reasonable steps are taken to protect such information

  1. Information We Collect

We may collect personal information including your name, email address, phone number, and contact details. When you register or participate in an auction, we may also collect details such as your property of interest and bidding activity.

We may also collect non-personal data such as website analytics, IP addresses, and cookies for site performance and security purposes.

  1. How We Collect Information

Personal information is collected directly from you when you register to bid, attend an auction, submit an enquiry, or communicate with us online or in person. Some information may also be collected automatically through our website and digital auction platforms.

  1. Purpose of Collection

We collect and use your information to:

  • Verify bidder identity and eligibility;
  • Facilitate and manage property auctions;
  • Enable selling agents associated with the auction to contact you regarding a listing;
  • Comply with NSW Fair Trading and applicable auction legislation; and
  • Improve our services and communications.
  1. Information Collected from Auction Viewers

When you register to view or participate in our online auctions, we collect basic details such as your name, contact information, and viewing activity. This information is securely stored and used to enhance your experience on our platform.

By using our site, you acknowledge that your contact details may be shared with the selling agents associated with the property listings you view. These agents may contact you directly regarding the properties or related opportunities.

We do not sell or distribute your personal information to any unrelated third parties.

  1. Disclosure of Information

Your personal information may be disclosed to:

  • Selling agents connected to the property you view or bid on;
  • Technology providers assisting in hosting our auctions or managing our website;
  • Regulators, courts, tribunals, or law enforcement authorities where required or authorised by law.

We do not sell or rent your personal information to third parties.

  1. Data Retention, Storage and Security

Whether you are a successful or unsuccessful purchaser, you acknowledge that the personal information provided to register as a bidder will be retained for up to seven (7) years, in line with our company protocols.

In addition, certain State, Territory, or Commonwealth laws may require us to retain your information for specific legislative or compliance purposes.

All personal information is stored securely in password-protected systems and cloud-based servers with restricted access. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

When your personal information is no longer required for the purposes for which it was collected, or for legislative or compliance obligations, we will take reasonable steps to destroy or permanently de-identify it.

  1. Cookies and Analytics

Our website may use cookies and analytics tools to collect anonymous data about site usage and traffic. You can manage or disable cookies through your browser settings.

  1. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made by email or post. We will respond within a reasonable time. In some circumstances, we may refuse access as permitted by law, and if so, we will provide reasons for that refusal.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Auctionworks Australia Pty Ltd

Mezzanine Level, 50 Margaret Street, SYDNEY, NSW 2000

Email: admin@auctionworks.com.au

Phone: (02) 9252 8577